Return policy

Return Policy

Return and Refund Policy:

1. Can I exchange the product for a different size or color, or request a refund?

We offer returns and exchanges within 30 days of the original purchase date. Return shipping costs vary by country or region and are the responsibility of the customer.

Once we receive and inspect the returned item, if you have requested a refund, we will process the refund to your original payment account within 3–5 business days.

If the return is due to a product defect or an error on our part (such as shipping the wrong size or model), we will cover the shipping costs associated with the return or exchange.

2. What should I do if the item I received is damaged or incorrect?

If the return is due to a product defect or an error on our part (such as shipping the wrong size or model), we will cover the shipping costs associated with the return or exchange.

Return Request Process

Please submit a return request by emailing our customer service team at 3314106519@qq.com.

Once your return request is approved, we will send you a return shipping label and detailed return instructions (including the return address and specific steps).

Important Note: Items returned without a prior request cannot be processed. Please ensure you complete the return request process in advance.

Handling Product Issues

If the product you received has any of the following defects or damage, please contact us immediately upon receipt so we can resolve the issue for you as quickly as possible:

Product is defective or damaged.

Received product does not match the order (e.g., wrong item sent, missing item, etc.). Non-returnable Items

The following items are not eligible for return:

Perishable goods (food, fresh flowers, plants, etc.)

Customized items (personalized products, special orders)

Personal care products (skincare, cosmetics, etc.)

Hazardous materials (including flammable liquids, gases, etc.)

Promotional gifts and gift cards

Exchange Policy

If you wish to exchange an item, we recommend following the standard return process for the original item and placing a new order for the item you want. This ensures you receive the desired product as quickly as possible. Refund Policy

Once we receive and inspect the returned item, we will notify you via email regarding the status of your refund request. Approved refunds will be automatically returned to your original payment account (e.g., credit card, Alipay, etc.). The processing time depends on your specific payment method. Please note that the actual time it takes for funds to appear in your account may vary depending on the card issuer or payment platform. If you have any questions, please contact our customer service team at: 3314106519@qq.com

Recipient: Fujian Huanyu Weidu Electronic Technology Co., Ltd.

Return Address: Room 712, 7th Floor, Building A1, Fuqing Wanda Plaza, Yinxi Subdistrict, Fuqing City, Fuzhou City, Fujian Province

Postal Code: 350313

Customer Service Email: 3314106519@qq.com

Contact Number: [+86 13164829718]

Please feel free to contact us if you have any questions. Thank you for your understanding and support!